Your purchase of MobileRecorder software is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.
In case you have technical issues with the software which can not be fixed by MobileRecorder support team, you may be eligible for a full refund in accordance with Refund Conditions outlined below.
No refund can be issued to customers in case their reasons for a refund are completely beyond MobileRecorder control. They include, but are not limited to:
- The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.)
- The carrier is changed by a monitored phone user which leads to the loss of Internet connectivity and consequently improper functioning of My Spy application
- Update of operating system
- Monitored device was reset to original factory settings
- The customer does not follow the installation guidelines of our customer support team
- The customer does not accept technical assistance
- The customer does not have access to the monitored phone or does not know the password to unlock it
- The customer did not receive the data that had been saved on the target device before MobileRecorder was installed on it
- The monitored device runs unsupported operating system.
- Personal reasons (I've changed my mind, I've made a purchase by mistake, Software was not used, etc.)
You are required to send your refund request payments details to firstname.lastname@example.org. Usually the refund decision is made within one week.